Getting Feedback: Difficult, Awkward, and the Only Way We’re Going to Succeed

Getting feedback is by far my least favorite part of writing. It’s not because criticism hurts; I accepted that fact many years ago and have a few tricks for mitigating it – more on that in a future post. No, it’s my least favorite because we must have feedback to improve, but good feedback is hard to come by.

Here’s what I mean. At its core, writing is using written language to convey an idea from one person’s mind to another. If the writing successfully conveys the idea and does it in a way that’s simple and intuitive for the reader, it’s good writing. If the writing fails to convey the idea, or does it so awkwardly the idea is damaged, it’s bad writing. It doesn’t matter if the idea is an emotion, an experience, a story or simply data – the quality of the writing is measured by how well it passes that idea to the reader.

The problem is that this leaves us with no objective metrics for measuring success (besides a few basic rules like grammar and spelling.) It makes writing much trickier than, say, competitive games, which have a defined winner and loser. The loser might not know exactly why they lost, but the moment a game ends they know that whatever they were doing didn’t work. It’s the same for any skill that’s easily measured; a runner can track their time, and a bodybuilder knows they’re getting better because they can lift heavier weights. But conveying an idea is inherently subjective, so the only sure way to know if a piece of writing succeeded is by giving it to readers and asking them.

So that’s what authors do. From grade students working on their first short story to New York Times bestsellers, every author I know of relies heavily on beta readers and editors, often with a writer’s circle thrown in for good measure. The author edits the work as much as they can on their own, then gives it to others for critique.

This approach clearly can work – pretty much all successful authors developed their skills this way – but I have two major concerns about relying solely on other people for feedback.

My first concern is about the quality of the feedback. This problem is this: can our readers give us the detailed and prescriptive criticism we need to improve? After fifteen years of soliciting critiques from anyone I could convince to read my work, I’ll argue that most readers can’t.

I’m certainly not saying their feedback is worthless, or that we should be ungrateful of the time and energy they spent reviewing our writing. But it’s like a person trying to give advice about a chess game when they only know the basic rules. They can tell us if we won or lost and maybe point to a few obviously bad plays, but they simply don’t have the expertise to explain our mistakes and tell us what we need to change to get better. Feedback from readers is still invaluable and I’m in no way suggesting we should forgo it, but unless we have the tremendous good fortune of having our work critiqued by someone who’s really studied writing and story, I think it’s a mistake to believe their advice alone can guide us to success.

My second concern is the social aspect. As I mentioned a moment ago, until our writing is good enough that people are genuinely eager to look at it (meaning we’re most of the way to success already), we have to recognize that anyone who reads and gives us feedback is doing us a tremendous favor. I, for one, would like to abuse their generosity as little as possible, and only ask them to read a project when it’s as refined as possible. This probably seems obvious and I imagine most everyone will agree, but I mention it because I believe we can do far, far more to refine our writing on our own than most aspiring authors realize (including myself in years gone by).

Before I start discussing my proposed solutions I want to make one final point, and it’s that feedback is non-optional. No matter how difficult it is there’s no cheat, hack, or way of avoiding it: to improve a skill, the practitioner must have some way to track how they’re doing. There’s a quote I like: “Practice doesn’t make perfect. Practice makes permanent.” The warning is clear – without criticism the most likely outcomes of practice are either no progress, or ingraining bad habits so that we actually get worse.

So, we must have feedback. But there aren’t easy metrics for measuring good writing, and we’re not going to rely entirely on feedback from others. Is there another method to know if we’re improving?

Fortunately there is. Two ways in fact, and they’re both things we all have access to. The first is the work of expert writers, and the second is mental representations.

 

The Genius of Benjamin Franklin

In the post on practice I explained the techniques that Benjamin Franklin used to improve his writing. Since he didn’t give them names, I’m calling them the hints exercise and the structure exercise.

For anyone who skipped that post (don’t skip that post) the exercises involve finding an excellent piece of writing, then making short notes about what happens in it. After a few days we use those notes to rewrite the piece as best we can, or scramble the notes and try to reconstruct the order.

The genius of these techniques is that they let us use an expert’s writing as a form of feedback. We take a piece of writing that we know is successful, and with repeated cycles of emulation and correction try to mimic that success. Every time we finish we get instant feedback on how we did just by comparing our work to the original. There’s also no doubt about whether the feedback is reliable; the piece we’ve chosen has already proven it’s successful, so we just need to figure out how to make our work as good as it is.

As we do this practice over and over, working on different pieces from different authors, we’re building mental representations of how to express ideas in writing. As I explained in the post of mental representations, saying someone is good at a skill and saying they have high quality mental representations of that skill mean the exact same thing. But mental representations have another benefit. When your mental representations are good enough, they give you a chance to catch your own mistakes. That brings us to the other way I’m going to work on solo feedback:

 

Editing as a Skill

In the post on mental representations, I mentioned how strong representations help expert performers critique their own work. As Anders Ericsson explains it on page 77 of Peak:

Several researchers have examined what differentiates the best musicians from lesser ones, and one of the major differences lies in the quality of the mental representations the best ones create. When practicing a new piece, beginning and intermediate musicians generally lack a good, clear idea of how the music should sound, while advanced musicians have a very detailed mental representation of the music they use to guide their practice and, ultimately, their performance of a piece. In particular, they use their mental representations to provide their own feedback so that they know how close they are to getting the piece right and what they need to do differently to improve.

Every author spends a good amount of time editing their own work, but before I encountered the idea of mental representations I never thought of it as a skill I could improve. When I edited I just read over what I wrote and changed things that didn’t sound right. Now I understand what I was doing; I had a mental representation of what the writing should sound like, and I was comparing my work to that representation.

But that representation wasn’t very good. It was mostly just a haphazard amalgamation of books I enjoyed, habitual phrasing, and bits of feedback I’d gotten from teachers and family. It was too poorly constructed to consistently find and correct mistakes. However, there’s no reason it has to stay that way. As I build more complete and higher quality mental representations, I’ll not only learn to do better work on the first attempt, but also improve my skill at catching my own mistakes.

But there’s a big problem with self-editing, and it’s that our brains will try to trick us.  When we review our work we already know what we meant to say, so our minds will often gloss over even the most severe errors. To combat this, we need to detach from what we wrote and come back to it as much like a new reader as possible. Obviously we can never fully detach, but here are some techniques that I’m going to try:

  1. Waiting before editing. This is an obvious strategy and one most authors already apply, so I’m mostly just mentioning it because it’s a classic. By waiting a few days, weeks or even months before editing, we can forget enough details that when we re-read we’re looking at the words which are actually on the screen, rather than the words our brains know should be there. If I could give my past self advice, one of the first things I’d explain is that it’s fine to wait a few months before editing a piece.
  2. Reading aloud. This is a time consuming process, so while I’ve heard it advised a number of times I’ve known plenty of aspiring authors (my past self included) who just couldn’t be bothered. But just like waiting before editing, forcing ourselves to say each word aloud gives us another chance to read what’s on the page rather than what’s in our head.
  3. Listening to a recording of reading aloud. This is one I haven’t heard recommended much, but given how easy it is to make a recording these days I’m going to give it a try. I listen to audiobooks constantly, so when I read a piece aloud I’ll also record it and put it on my phone. Then I can listen to the story like someone else is telling it to me (especially if I wait for a bit before listening to the recording), and try to evaluate it as though the story was not my own.

These three techniques are a good start, but I’m sure there are other ways to detach from our work. If I discover new methods I’ll come back and edit this post, so if you have any great ways of stepping back before editing a project send them my way through the contact page.

 

No, we can’t do it alone:

While the two methods above should allow for considerable improvement, there’s no escaping that we’re eventually going to need feedback from others. So far my most valuable feedback has come from my family, who are all experienced readers and have built solid mental representations of what a good story looks like. I’m going to continue to rely on their feedback in the future, and will ask any friends who may be interested in a story to take a look and tell me what they think.

But what if I need something beyond that? What if I hit a plateau that I can’t overcome on my own, and my current readers can’t tell me what to do differently?

The answer is simple, but not good: I have no idea.

I know, that’s probably not what you were hoping for. There are options, of course. To name just a few, I could join a master’s degree program in creative writing, go to a writer’s workshop, or find a writer’s circle. But I have serious concerns about the expense and efficacy of these organizations. Even a cursory google search reveals that many master’s students don’t believe their degree in creative writing was helpful. Writer’s workshops are similarly unreliable, and would require several thousand dollars and up to six weeks away from work. Unfortunately, that’s not really an option.

A writer’s circle is more practical, but has its own problems. When Dr. Ericsson discusses social organizations like chess clubs and community theaters on page 176 of Peak, he says,

One thing to be careful about, however, is to make sure that the other members of the group have similar goals for improvement. If you join a bowling team because you are trying to improve your bowling scores and the rest of your team is mainly interested in having a good time, with little concern about whether they win the league title, you’re going to be frustrated, not motivated.

By and large, this has been my experience with amateur writer’s circles. The people were kind and often interesting, but they generally spent more time talking about their ideas or how difficult writing can be than improving. If I found a professional writer’s circle I’d jump on the opportunity, but until I have something published I’ll probably need to pursue other options.

But all that’s far in the future. For now we’ve got a ton of work to do, and have defined our initial methods for measuring progress. Now we need to take the last and hardest step: build the discipline to put everything we’ve learned to use. See you in the next post

Deliberate Practice: A New Approach to Writing

Deliberate practice is the brainchild of Dr. Anders Ericsson, a researcher and psychologist out of Florida State University. His research focuses on what makes experts so good at what they do,  and more importantly for us, finding the best techniques for those looking to improve.  He published a book about his findings called Peak: Secrets from the New Science of Expertise, and in it he outlines an approach to practice that his research has found is the most effective way for any person to improve any skill. He calls this technique deliberate practice.

The book is an invaluable resource that I’m going to reference throughout the blog. If you have even a slight interest in improving your skill at anything, go buy it. This is what my copy looks like:

 

Yellow tags mean important info, blue tags mean something that’s just awesome.

 

So what makes deliberate practice different from the traditional author’s path? Well, let’s start by laying out how I previously tried to improve my writing. Based on advice I received, books on writing, and my understanding of how successful authors had started out, my former approach looked something like this:

  1. Start by reading a lot. Between reading and my normal education, I expected to learn the basics of grammar, vocabulary, story structure, and so on.
  2. Begin writing something. I was told not to worry if it’s bad, just get the words on paper.
  3. Do some editing. I did as much editing as I could on my own, then sent my work for a round or two through friends and family. A writer’s circle would have been helpful, but I never found one I wanted to join.
  4. Based on their feedback, edit some more. I repeated steps 3 and 4 until I felt like the story was finished . . . or at least wasn’t going to get any better.
  5. Submit the story to magazines, publishers, or agents. I’d been warned that rejections are common, so I gritted my teeth and submitted my work as broadly as possible.
  6. Get rejection letters. Once it was clear no one was interested, I started on a new project.

This approach has a few components of deliberate practice (specifically getting feedback) but overall it’s what Dr. Ericsson calls ‘naive practice.’ Naive practice can be summed up as doing the same thing over and over and hoping that brute repetition will eventually lead to improvement.

But here’s the problem: naive practice doesn’t work. Dr. Ericsson’s most compelling example of this is on page 131 of Peak. It goes something like this: who do you think generally has better patient outcomes? Physicians with 5 years of experience, or physicians with 20 years of experience?

If naive practice worked, a physician with 20 years of experience should be vastly more successful than a physician with just 5. But even after controlling for variables like outdated knowledge or old techniques, the data showed just the opposite. If anything, the 20 year physician has slightly worse patient outcomes. Far from improving the doctor’s overall competence, rote practice of the same tasks seems to slightly decrease effectiveness over time. And this is not a unique case. Dr. Ericsson addresses naive practice thoroughly in Peak and his results are conclusive: repetition alone will not make us better writers.

So, what does work? Dr. Ericsson has spent decades trying to answer that question, and the end result is deliberate practice. The techniques that define deliberate practice are not necessarily new or novel; many fields, particularly highly developed ones like sports, music, or chess, have used some or all of them for centuries. But Dr. Ericsson’s work has identified and organized these best practices, and we now have the chance to apply them to tasks outside of these highly developed fields – like writing.

If you want the full list of what makes deliberate practice head to page 99 of Peak. These were my key takeaways:

  • Deliberate practice is based on expert performers of the desired skill. Rather than trying to learn a skill from scratch, deliberate practice begins by asking who the best performers are in a given field, then finding out what makes them so good. Once you know that, you can design practice techniques that build towards a clear goal.
  • Deliberate practice builds strong mental representations. Mental representations are a huge part of Dr. Ericsson’s work and I’ll go into more detail about them in a future post. For now, the key takeaway is that experts must develop a detailed understanding of the correct way to do each individual element their skill. For example, to play a song a violinist must have a clear mental representation of how the song is supposed to sound, along with mental representations of how to hold the instrument, how much pressure to apply with the bow, and each of the movements that will make the instrument produce the desired notes. The better the violinist’s mental representations are, the better they will play.
  • Deliberate practice focuses on specific goals and develops lesson plans to reach them bit by bit. Vaguely trying to ‘get better’ isn’t helpful. Deliberate practice breaks a skill into its component pieces, then focuses on making incremental improvements to areas of weakness.
  • Deliberate practice pushes you beyond your current abilities. Practicing a skill at a level you’re comfortable with does not lead to improvement no matter how much time you spend on it. If you’re going to get better, the practice needs to push you outside your comfort zone.
  • Deliberate practice takes focus. Working on skills beyond your current abilities takes intense focus and effort. If you’re not giving the practice your full attention it’s very unlikely that you’ll improve. The effort required often means that deliberate practice is not very fun.
  • Feedback is critical. You need some way of measuring if your practice techniques are working. A teacher is usually the best option, since they can both identify weaknesses and recommend ways to improve. However, if one isn’t available you can use things like scores, quizzes, or comparisons to expert performers to determine if you’re getting better.
  • Finally, you must have the discipline to commit to practice long-term. Truly mastering a skill takes tens of thousands of hours, so developing the discipline to keep at it month after month, year after year, is just as important as knowing the right ways to practice.

The differences between deliberate practice and my past approach are pretty stark. When I started writing I didn’t spend any time trying to understand what makes some writing better than others or why I enjoyed the work of my favorite authors. Without that, I had no plan for how to improve. I just wrote a lot and relied on feedback from readers. Some of that feedback was excellent, but it’s not enough to make up for total lack of planning. Without knowing what I needed to improve or how to improve it, forward progress was mostly just luck. Most damning of all, I worked in fits and starts, with my longest project lasting about a year. Working steadily for a year isn’t bad, but the several months before and after it where I did next to no writing were not.

So I’ve recognized there’s a problem, and now it’s time to fix it. But there’s still a major hurdle, and it’s that there aren’t well established practice techniques for writing. The best ways to practice the violin have been developed and refined over several hundred years, but bringing deliberate practice to writing is going to take some experimentation. This blog is a lab where we’ll figure out what works and start crafting the tools we need to practice writing correctly. The next 5 blog posts will more detail on each part of deliberate practice, and after that I’ll start applying the techniques to my own work and post the results. You can find a full list of my posts on deliberate practice here.

So with that, step one is to identify the expert performers I want to emulate and analyze what makes them so good. You can read on in Analyzing the Experts.